MY OPINION

ARTHUR ROSEN

LAWSUIT?

I have said that besides GPS I believe that the IPad is the second greatest invention for the cockpit. For approximately $1550 one can have an IPad, app with moving map and ADS-B In which helps display weather and traffic. Not bad considering built in glass costs around $15,000 or more.

When everything works all is well, when it doesn’t all hell can break loose. I have flown with Foreflight and WingXPro7 for a year each. Foreflight was always reliable and WingX unreliable. Thats why I still use my Garmin 396 in the cockpit.

That brings us to the premise of this month’s column. I had an update for WingX a couple of days ago. After completing the update I was asked to accept a disclaimer. You cannot operate WingX without agreeing to the disclaimer. In my opinion if someone took WingX to court they would win as you have already paid WingX for the use of the program, therefore the disclaimer is not worth the paper it’s written on.

The question is why did WingX add a disclaimer to it’s program. The disclaimer says WingX might work and it might not, but WingX is not responsible for something they produce and sell for the purpose of aviation navigation. No pun intended but this will not fly in court. If WingX is selling a product for a purpose and it does not work, WingX is responsible.

I do not have any information, but I believe that someone or some group have brought suit against WingX. If they have not then they should. I have always believed that WingX has the best features of any aviation app, but WingX has the worst reliability. I am stuck with WingX as I purchased a Sky Radar ADSB-In unit that only works with WingX. Therefore I carry paper approach plates, old paper charts and my Garmin 396 with me. I have been in important situations where WingX did not work.

If a lawsuit has been filed, it will be common knowledge soon. It is too bad that a leading company in aviation apps has very little quality control.

MY OPINION

ARTHUR ROSEN

EMBRY RIDDLE-PRESCOTT CAMPUS

I had the pleasure of being invited to tour the Embry Riddle (ER) Campus in Prescott, AZ. Prescott (PRC) is 90 miles northwest of Scottsdale (SDL) and an easy 25 minute flight. I was asked to call ER operations on their frequency before landing to notify them of my pending arrival. 

Taxiing to the ER ramp there were two attendants that were students to direct me to parking. I checked in with their operations, and a student drove me to the main campus. I had a brief interview with each student to find not only were they from all over the United States but from all over the World. My ramp attendant was from Seattle and my driver from Chicago. I will discuss more about this later in my column.

Upon arrival at the campus I checked in and my tour began. There are 1800 undergraduate and graduate students at ER. The normal class size is 25. All classes are taught by professors and no graduate assistants. When I think of ER I think pilots, but there are several other majors besides leaning to be a pilot. Engineering is a big part of ER’s curriculum. Several students are offered paid internships from companies such as Boeing, and they take a year off from school to do this. They then return to ER to graduate. Many students are then offered full time jobs with the firms they interned with after graduation. Other majors are aerospace engineering, meteorology and aviation accident reconstruction where students apply to the NTSB after graduation.

The costs to attend ER are $40,000 tuition and $15,000 flight training per year. ER will be starting an agreement with American International Graduate School (Thunderbird) in Phoenix. A lot of students are majoring in Business Aviation and this will tie in with Thunderbird by advancing with an International Degree in Aviation Business Management. Thunderbird is rated as one of the top schools in International Management in the world.

On my tour I was taken to several labs that had wind tunnels for design testing and one was supersonic. Walking through the lobbies were a Wright Flyer replica donated by the EAA and a drone made for NASA by McDonnell Douglas. This drone was designed to take off like a helicopter and then fly level. MD could never get this design to work. Another area of interest is robotic engineering. ER students have designed a robot to work on the moon for NASA.

Next on my agenda was lunch in one of the most beautiful settings I have ever been. It’s not the lunch that was important but the students I sat with. Across from me was a student from Lebanon and a young lady from Saudi Arabia. The gentleman next to me was retired Air Force and obtaining his education on the GI Bill. The 2 hours of discussion with these young people was the highlight of my day. 

After lunch I was taken to ER’s accident simulation campus. They have recreations of a wrecked 727 that was donated to ER and many other planes that are laid out in a field as per the original crash sites, and the students had to determine why a plane crashed.

Leaving the campus and returning to PRC ER ramp I was given a tour of their flight operations. ER students train in 172 with Glass cockpits, DA 42 diesel twins along with helicopters.

All things considered this was a wonderful and educational day for me, much more than I expected.

DEPENDABILITY COUNTS!

MY OPINION

ARTHUR ROSEN

NAVIGATION APPS FOR IPAD

I personally feel that the best invention for aviation was the advent of GPS in the cockpit. The second best invention is the IPad in coordination with navigational APPS such as ForeFight and WingXPro7.

As you know from my previous columns I have been a proponent of WingX over ForeFlight, that is until now. When I bought my IPad 1, I had to make a decision ForeFlight or WingX. ForeFlight (FF) had much more to offer, and it was no contest. I signed up with FF for a year and was extremely happy. I never had a glitch and new features were being added during my subscription. WingX was way behind in features and not worth purchasing. Then something happened. WingX made dramatic improvements in it’s product and blew by FF. 

At the expiration of my FF subscription I decided to buy WingX. WingX now had both VFR and IFR enroute charts and also added a split screen. This allowed me to have both the enroute chart up along with Seattle Avionics Approach plate. I could see my plane on the chart and where ATC was vectoring me, as I rarely get the full approach from ATC on my travels. With FF I had to switch the page between the chart and the approach. This is not efficient.

Through this year WingX has added many features including altitude above the ground, timer, distance from a waypoint and most importantly track up. To this day the features of WingX outperform FF. 

FF has continued to stress quality over quantity making sure that everything works properly before updating their product. This is why the FAA is allowing FF to be used in airliners and charters as an approved Electronic Flight Bag (EFB). FF quality reigns supreme. WingX has taken a different tact introducing new features and not making corrections of it’s existing defects until being contacted on numerous occasions. WingX is not an FAA approved APP for an EFB. You would think that WingX would monitor it’s product and have a way of knowing if there are any defects.

I have now encountered 3 problems with WingX in the last several months that have affected safety of flight. 

1: When the IPad 3 was introduced WingX did not work properly for approximately a month. It worked fine on the IPad 1 and 2. The charts were way off showing airports and other waypoints in 2 different areas on the charts and the charts were not seamless. WingX offered  a free second year subscription for anyone who owned an IPad 3.

2: I like to start planing my flights a week before leaving. On preparing for a trip to Santa Monica (SMO) I found that the weather would not update, and that I could not do any flight planning. I emailed WingX and notified them of the problem, and they had it corrected in 2 days. If I was making the trip the next day I was totally out of luck and would have to rely on my Garmin 396. I still use my 396 for things that neither FF or WingX will do.

3: This week I am planning a trip to San Diego (MYF), and I also review my return to Scottsdale (SDL). To my amazement  the approach plates for SDL would not load, and the screen on WingX started shaking to where I had to reboot it. I contacted WingX and they stated they had found a bug in the program. They also stated they would supply a fix on the next update later in August. I find this totally unacceptable. If they have a fix send it out NOW!

The IPad along with my 396 are my lifelines when I’m flying. If I can’t have faith in what I’m using then it is not what I want to be flying with. I’m also in a quandary because I bought Sky Radar ADS-B IN which only works with WingX or Sky Radar which is not a very good APP.

In a recent article by Sporty’s, Sporty’s compared FF, WingX and Garmin APPS for the IPad. FF came out number 1, Garmin 2, and WingX last. This comparison can be deceiving as Sporty’s is tied into FF and Stratus ADS-B. Therefore I don’t give the survey much credit.

Garmin has been improving their APP and with their resources can pass WingX quickly.

I don’t understand why I might be the only one who contacted WingX with their defects. I would hope others that own the APP would be contacting WingX also. Without maintaining their quality WingX will be losing a lot of customers. It’s too bad, as I still consider this the best Navigational APP on the IPad when it works.

This is a reply  to my ADS-B/XM column

Interesting article.  I recently got to test both on a flight back from San Diego.  My ride to Montgomery could only get me there in the late afternoon.  Only isolated thunderstorms were predicted fo Phoenix, but Flight Service was wrong.  As I was the approaching Phoenix area, Sky Harbor started holding departures.  Deer Valley was clear but the weather was between me and Deer Valley.

 Both XM and ADS-B showed gaps in the weather.  The line of thunderstorms was moving NW at 15 knots.  Every time I got around a thunderstorm where a gap was supposed to be, it wasn't there.

Buckeye was now in the gust front, and I wasn't feeling very confident about either xm or ads-b readouts, so I asked ATC how Wickenburg looked.  My plan was to head NW and either get around the thunderstorms or land at Wickenburg and let them pass.  When I got within sight of the Wickenburg area it looked terrible.  ATC still said it looked good on their radar.  I guess theirs doesn't loop, or they would have seen that the storm was going to get there before I did.

 We ended up accepting defeat and went all the way back to Blythe to spend the night.  I was glad that I had plenty of fuel onboard.

 Anyway, I found out that my I-pad ads-b only updates weather every 10 minutes.  I don't know how old it is at that point.  XM weather updates more often, but again I don't know how old it is at that point either.  Neither one is very accurate if the weather is moving or developing very fast.  I believe some ATC facilities are able to get the NEXRAD feed, and if they are using that they are not getting current weather either.

 Sorry for the long message, I just started to say that I liked your article. 

Take Care,

MY OPINION

ARTHUR ROSEN

WEATHER IN THE COCKPIT FOR GENERAL AVIATION

I’m a big believer of having weather information in the cockpit. Before weather depiction I had to cancel numerous trips that I didn’t think would be safe to make. This was also affirmed by many pilot friends. 

For GA we had one choice for years which is XM. XM is expensive costing $55 a month. Most of my cross country flying takes place in the summer so I would subscribe to XM June through September and then put my account in suspension for the balance of the year. If I had to make a trip in the winter it was without weather in the cockpit. I had to use ATC one time to circumvent a major storm coming back from Las Vegas to Scottsdale deviating all the way to the Colorado river before turning home. I was able to complete many trips that I don’t think I could have without XM weather. My display is small using a Garmin 396 but it sure beat having no weather information. The display was clear, and I’m able to pan throughout my route. The features of XM are great and much better than ADS-B.

There is a unit made by Barron that has the capability to send XM weather to the IPad. It has a lot of wires, the cost is $1000 and you still have to pay $55 a month to XM.

A little over a year ago SkyRadar came out with wireless ADS-B IN for the IPad. I’m disappointed with ADS-B weather. There is no satellite coverage, lightning strikes or winds aloft. That being said I now have weather on my IPad that is clear to see and free. For ceilings I have to pan ahead, push on a waypoint and look at the METAR. I was surprised in a flight this summer when I was at 9000 feet and the ceilings dropped quickly. I cancelled IFR, and dropped through a whole to get under the clouds. With XM I would have had some warning that clouds were ahead.

Radar weather works great. I have only had to use it once this summer, and it was right on even though radar is usually delayed 5 minutes.

ADS B IN does not have winds aloft only winds at ground level for the area I check.

After purchasing an ADS B IN unit the weather is free. Unit prices have come down in half since their introduction. Many vendors have entered the business.

It’s too bad that units are limited to one APP. Once you buy an ADS-B IN unit you are married to the APP you bought it for. You won’t be able to switch APPS in the future. As of this writing there is only one unit for Fore Flight, and it will not work on any other APP. Gamin’s unit will only work on the Garmin APP. There are several units that work on WingXPro, but they don’t work on other APPS except Sky Radar on the Sky Radar APP. As of today there are only 2 IPad APPS for navigation that I would consider using, Fore Flight and WingXPro. In my opinion the rest are a waste of time and money. Others are trying to catch up and not doing a good job of it, and several APPS are more expensive than Fore Flight and WingX. 

Traffic is another advantage of ADS-B IN. Someone has to be flying in your area to awaken the ground stations for traffic to appear. When I receive traffic on WingX it provides the location and altitude of traffic. I would like to know whether that traffic is ascending or descending.

All that being said I’m very happy to have weather for the IPad. I think our government did a very poor job of the weather features that ADS-B provides. No satellite, no winds aloft, no traffic unless ADS B Out is on. It seems to me that the FAA was incomplete in it’s process when providing weather features. It’s too bad our tax dollars went to pay for a 50% effort. And why can’t ADS B OUT be on full time so everyone can have traffic all the time. It’s supposed to be about safety!

MY OPINION

ARTHUR ROSEN

CONSUMER PROTECTION

Hey this is supposed to be an Aviation Column. 

However so many of my friends, including myself, are tired of getting ripped off by retail concerns. There are some really good people to do business with such as Costco, Discount Tire, Amazon and many more. Then there are some really lousy skunks out there to do business with, and my friends needed help obtaining recourse. Having heard Court cases on all levels for 20 years I decided to list below some hints and a couple of personal actions I just resolved and how.

1: Get an American Express card and charge anything major you buy. Recourse with AMEX is usually a great experience. I have used it against Best Buy, 3 Day Blinds and others to charge back fraudulent charges. In addition AMEX doubles the warranty on purchases.

Just this month I have reversed charges against 3 Day Blinds for over $500. You need to have good documentation such as when you talked to someone with the company, who you talked with and what the results were.

There are all kinds of AMEX cards. Just get one without a fee.

2: There are many Government resources that won’t cost you anything, and you can probably file online in 15 minutes. Remember do not get emotional. Just submit the facts, date, time, who you talked to to resolve the problem and the results or lack thereof.

A: If it is an Intrastate problem file with your States Attorney’s General Office. 

I also did this with 3 Day Blinds as I could never get a response from them after talking to them, and they never got back to me.

B: If it’s an Interstate problem file with the US Attorney’s Office. With 3 Day Blinds I filed with both.

When 3 Day Blinds were served with paperwork from both institutions, they called me immediately to work out a solution. They were at my mercy. I got everything I asked for.

Another example was a problem with Norelco Razors (Phillips) not honoring a warranty on a razor purchased from Costco. In my phone conversation with them in January they said they would not honor the rebate as I purchased the razor on sale at Costco.

I filed a price fixing complaint with the US Attorney’s office and really forgot about it. I did return my razor to Costco and received a AMEX credit which I used to buy a Braun razor.

Yesterday I received a check from Phillips with an apology letter for not paying the rebate. I figure they now paid towards a Braun razor.

What these companies don’t understand is that we will go out of our way to disparage them any chance we get.

3: Small Claims Court

Small Claims Court will cover anywhere from $2,500 to $10,000 depending on where you live. I don’t recommend Small Claims against another individual as it is hard to collect your money after a verdict. If you are dealing with a Company go for it. 

4: TV Stations

Most TV stations have a Consumer Reporter. Businesses do not wish to have bad publicity on TV.

The easiest avenues are to let someone else do the work for you. I would put Small Claims in last place.

Hope this helps.

What the Heck is UP With WingXPro's Quality!

MY OPINION

ARTHUR ROSEN

WING X PRO

For the last two years I have been writing how great WingXPro is, and that there is still not another aviation app on the IPad to compare with it. Their features are outstanding.

But if WingX is not reliable it’s not worth having. This is why ForeFlight is the best selling app for aviation. It might not have the best features, but it is extremely reliable. This is why all the aviation departments I know have ForeFlight and won’t buy WingX.

When the IPad 3 came out WingX did not work properly for a month. The charts were totally messed up with fixes five miles away from where they should be. WingX gave everyone another year free subscription for their problems. Now the weather database will not download. No matter what I try, the weather database says invalid and will not download. This means I have no TFR’s and data for airports I’m departing from and arriving at. Weather briefing and graphic weather works but without the above I will have to do a weather briefing on my computer software to be complete.

I love WingX but it’s getting to the point where I can’t depend on it. WingX is going to have to do a much better job or they are going to loose customers in droves. In addition how can one recommend a product to other pilots if it is not reliable!